“Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” Betsy Sanders
Virtual Assistant Services
- Responding to email and phone calls
- Data Entry
- Scheduling meetings
- Book travel and accommodations
- Provide customer service as first point of contact
SEO Specialist
- Reviewing and analyzing client sites for areas that can be improved and optimized.
- Preparing detailed strategy report
- Identifying powerful keywords to drive most valuable traffic
- Developing link building strategies
Customer Service Specialist
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
- Analyze customer complaints and provide appropriate corrective actions.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Develop customer service programs in order to provide outstanding service.
- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
Aileen Grace C. Netura
FREELANCE VIRTUAL ASSISTANT BY AG NETURA 